Thanks Full Tilt, I fixed the problem myself...

Thank you Full Tilt Poker! With all your help in fixing my problem. I have been unable since late July to download, load, and run Full Tilt Poker Software on my PC. This meant that I was unable to enjoy playing poker at my favorite online site. But more importantly it meant that I was unable to withdraw any of the funds in my FTP account. This has been a problem since I am unemployed and would like to keep my house.

I fixed the problem on my own today. And the Tech Staff at Full Tilt Poker had all the information they needed to find the solution. (I am kicking myself at how easy the solution was.)

If the folks at Full Tilt Poker would like to know what the problem actually turned out to be and how it was fixed, they can contact me and preferably hire me to troubleshoot problems their customers may have. I have a few ideas on how to change their customer/technical services if they would care to listen.

Just a few more hoops, and I can withdraw some money so I can keep the house for a while longer.

Looking forward to playing live poker next year at Charles Town Races and Slots.

Enjoy the Pokery Goodness!

Still no Full Tilt Poker for me!

Well, I am getting really tired of this. It has been sooooo long since I have played poker. Thanks to the fine Techs at Full Tilt Poker. A few months ago, one of their updates would not download to my computer. I have been going around and around trying to get it to download. And a couple of days ago, I get an email from them. The tech assigned to my case is starting back at the beginning. (Personally I think the issue is connection speed. I don't think FTP is set up now to download at 26.6kb - the fastest my old laptop can handle. But they have denied that.)

So, I will be compiling all the information for this new tech.

Anyone out there have any pull at Full Tilt Poker? This poor blogger (and poor poker player) wants to play.

Enjoy the Pokery Goodness!

The Vote Is On

The vote to allow Table Gaming in Jefferson County at Charles Town Races and Slots is on. County residents may vote on December 5th.

Penn National has put up a lot of ads on radio and television in the past week. The ads tout Table Gaming at CTRS as bringing in about 500 jobs with an average salary of 45,000 dollars a year.

I would urge people to vote yes for a more personal reason. I want to play poker 20 minutes from my house.


As a side note: I am still unable to play at Full Tilt. I got another email from their Tech Dept. a few weeks ago, but I have not yet found the time to work through it. Hopefully this weekend I will find the time.

Poker Solution?

I got an email from my friends at Full Tilt Poker a couple of days ago. In it they asked for more information. Finally!

In case you don't know, I have been unable to download their new software for almost 2 months now. (think of they rake they are missing!) Every few days, I would send an email outlining my problem and every few days they would send back a possible solution. Nothing has worked so far. I have my suspicions as to what the problem is, but they have ignored them so far.

I just wish I had a job with them so that I could solve this problem. At one of my former jobs, I did troubleshooting of Restaurant PC's over the phone. I got so good that I was promoted, and even taught advanced troubleshooting techniques to new techs.

Hopefully, I will find time in the next couple of days to get them the information. I have a busy weekend ahead, and my job search is starting to heat up.

Enjoy the Pokery Goodness!

Full Tilt Update

Still can't get the FTP software to download. I can get other software to download. Software that takes about the same amount of time. I think the problem is either on their end or they are missing something in what they are telling me to do.

Their latest email thanked me for my patience, and that they are working on a solution. Having worked on a help desk before, this translates to: "We don't have a clue why everything we have told you has not worked. We are trying to get it looked at by people who know more than we do. Although we suspect you are an idiot who doesn't know his rear end from a hole in the ground, but we aren't going to say that."

Enjoy the Pokery Goodness!

Hello, Full Tilt? Can I Play With You Guys?

I finally found some time to try out FTP's latest solution to my problem of not being able to download their software. It was a rehash of a solution they sent me about 3 emails back. And guess what? It didn't work.

I have again sent them an email asking them to escalate this issue so I can get a resolution. Hopefully I will be back playing online again soon.

Enjoy the Pokery Goodness!

Still No Solution From Full Tilt Poker

After finally finding time, I was able to try the solution the fine Techs and Full Tilt Poker sent me. It did not work.

Below is the most recent message I sent back to them. I think I am being pretty nice at this point. I guess it is because I used to work on a help desk before and I know how impatient and rude people can get sometimes.

Hopefully the correct solution is coming soon.

Dear Full Tilt Poker Techs,

Thank you for all your help on this issue. Unfortunately, I still
can not download the software.
I am requesting that you escalate this
issue. Please review all the information in this email. It contains
everything I was asked or asked to do.

I have not problem in downloading other big files. In fact, I am
able to download many of your competitor's software with no problem
whatsoever. I have been patient so far because I enjoy playing on your
site. (And I have a fair amount of money in my account.)

Please email me back with your solution soon.

Waiting to play FTP Poker,

Enjoy the Pokery Goodness!

How Do You Blog About Poker When You Can't Play?

That is the question I am asking myself.

My troubles in downloading Full Tilt Poker software continue. Today I finally had a chance to follow their latest instructions. And guess what. The download still craps out. I just sent them another email. Hopefully they will have some answers this time. If not, I will have to find another way to access my account there. My money is still deposited with them and it would be nice to see some of it at some point, -- especially since I am currently out of work and need to pay some bills.

If you know anyone at FTP, let them know there is a blogger out here who can't play.

Enjoy the Pokery Goodness (Even though I can't)

Possible Solution For My FTP

The good folks at FTP's Technology Dept. have presented my with another solution to my inablility to download their software and play poker on their site. I will try it out when I get back home.

The techs have been nothing but friendly and helpful. And so far, they have not made it seem as if I was a complete idiot.

More on this continuing saga as it unfolds.

Enjoy the Pokery Goodness!

FTP Not Downloading: Day Eight

I am still unable to download and play at Full Tilt Poker. So far I have sent two emails to their support. The first was answered in two days and gave me suggestions which I had already tried. I really would like to play poker with them. Maybe they will reply to my second email soon. If not, I will be escalating the problem.

Enjoy the Pokery Goodness!